Terms & Conditions
Rocky Rolling Mills
These Terms & Conditions govern the use of our website, products, and services. By accessing our website, placing an order, or purchasing from Rocky Rolling Mills, you agree to be bound by these terms.
1. Company Information
Business Name: Rocky Rolling Mills
Location: City Cabanas, Nairobi, Kenya
Phone: +254 726 723 714
Email: sales@rockyrollingmills.co.ke
2. Products & Services
Rocky Rolling Mills manufactures and supplies roofing sheets (mabati), steel products, and roofing accessories designed for residential, commercial, and industrial use.
All products are subject to availability
Specifications such as color, gauge, and profile may vary slightly due to manufacturing processes
Product images are for illustration purposes only
3. Pricing & Payments
All prices are listed in Kenya Shillings (KES) unless otherwise stated
Prices may change without prior notice
Full or partial payment may be required before production or delivery
Rocky Rolling Mills reserves the right to cancel orders due to pricing errors or stock unavailability
4. Custom & Made-to-Order Products
Custom-cut and made-to-order mabati sheets are manufactured according to customer specifications
Custom products cannot be cancelled, returned, or refunded once production has begun
Customers are responsible for confirming all measurements and specifications before approval
5. Orders & Confirmation
Orders are confirmed only after payment and order details are verified
It is the customer’s responsibility to review order confirmations for accuracy
Rocky Rolling Mills shall not be liable for errors resulting from incorrect customer information
6. Delivery & Collection
Delivery timelines are estimates and may vary due to logistics or external factors
Risk of damage or loss transfers to the customer upon delivery or collection
Customers must inspect goods immediately upon delivery or pickup and report issues within 48 hours
7. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions. Please review the policy before making a purchase.
8. Installation & Usage
Rocky Rolling Mills is not responsible for damage caused by improper handling, storage, or installation
Installation should be carried out by qualified professionals
Products must be used strictly for their intended purpose
9. Warranty & Quality Assurance
Products are manufactured to meet applicable industry and structural standards
Any warranty offered applies only to manufacturing defects and does not cover misuse, corrosion from harsh chemicals, or normal wear and tear
Warranty claims must be supported with proof of purchase
10. Limitation of Liability
Rocky Rolling Mills shall not be liable for:
Indirect, incidental, or consequential damages
Losses arising from delayed deliveries beyond our reasonable control
Damages caused by third-party transporters or installers
11. Intellectual Property
All content on this website—including logos, text, images, and product descriptions—is the property of Rocky Rolling Mills and may not be copied, reproduced, or used without written permission.
12. User Conduct
Users agree not to:
Misuse the website or submit false information
Attempt unauthorized access to systems or data
Use the website for unlawful or fraudulent activities
13. Privacy
Any personal information collected is handled in accordance with our Privacy Policy and applicable data protection laws.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Kenya. Any disputes shall be resolved within Kenyan courts.
15. Changes to Terms
Rocky Rolling Mills reserves the right to modify these Terms & Conditions at any time. Changes will take effect immediately upon publication on our website.
16. Contact Information
For questions regarding these Terms & Conditions, contact us:
📞 +254 726 723 714
📧 sales@rockyrollingmills.co.ke
📍 City Cabanas, Nairobi, Kenya